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November 30, 2010

Why you don't talk to media at the scene of an accident
Posted by James Menzies at 10:49 AM

“It’s my luck that this would happen to me.” Those were the words American driver Ray Dillow, 51, reportedly said to media following an accident at a shipper’s yard in which a Canadian driver lost his life on Nov. 30. You can bet it won’t be the last time he hears those words. And there’s a very good chance that a judge and jury in a civil courtroom will hear them as well. Those simple words may very well haunt Dillow as profoundly as the accident itself.

Insurance companies have often instructed their trucking company clients to advise drivers never to speak to media at the scene of an accident, and Dillow’s remarks are precisely the reason. He was no doubt in shock, having reportedly struck and killed a Canadian truck driver just moments earlier in a crowded yard.

A Canadian driver is dead; never to return home to his family and according to media reports, the dog that was found in his cab is now in the care of the local dog warden, a painful little detail that really hits home.

Dillow’s comment, as cold as it may sound, was likely innocent enough. Perhaps he’s not to blame for the incident and maybe the severity of it had not yet hit home when he made the remark. Maybe he didn’t even know the Canadian driver had succumbed to his injuries. Even so, he will receive little empathy in a US courtroom should a civil lawsuit be initiated. You can’t take those words back. You can’t take any words back when spoken in the presence of media, which is why it’s best to say nothing at all in the immediate aftermath of an accident. It’s a point insurance companies will continue to emphasize but one that is clearly easily forgotten in the heat of the moment.

My heart goes out to the family of the Canadian driver who lost his life on the job Nov. 30. The investigation will run its course and blame will be assigned. Deserved or not, the target on Dillow's back grew exponentially when he spoke those nine simple words.

November 25, 2010

BLACK FRIDAY/U.S. THANKSGIVING WEEKEND
Posted by Kevin Snobel at 02:23 PM

Well Beleive it or not everyone it is already that time of year. I hope our friends SOUTH of THE BORDER, are taking advantage of the day off to be with friends and family, and are giving THANKS. Be it a VETERAN (who you could also invite for dinner) or family for dinner, or just plain relaxing and planning for CHristmas.

A lot of people here and in the United States, for that matter, everywhere have lost their jobs. Those of us fortunate enough to still have a job, should certainly be ready to give whatever we can. Be it a DOLLAR, A DIME, OR FIVE DOLLARS. MARTIN LUTHER KING JR. IN ONE OF HIS MANY FAMOUS SPEECHES, ( I HAD A DREAM) he stated he can change the world one person at a time, not everyone all at the same time. We can do the same by donating just a DOLLAR each time we pass a FOOD BANK, OR SALVATION ARMY, COLLECTION BOWLS. Etc.

However, this blog is to remind everyone about the DARK SIDE OF THE HOLIDAY.
IT IS THAT TIME OF YEAR WHEN THEFT IS RAMPANT.
1) Drivers should be reminded DO NOT DISCUSS YOUR LOAD WITH ANYONE
2) ANY SUSPICOUS activity should be reported to the authorities immeidately.
3) DRIVERS SHOULD BE REMINDED THAT THEY should only park in well lit supervised secure areas at all times
4) When picking up or delivering DRIVERS SHOULD BE REMINDED TO arrive with a FULL TANK OF GAS. In case of emergency or breakdowns.
If possible DRIVES IN TEAMS OR IN FACT IN TANDEM IF DELVIERING TO THE SAME LOCATION.
5) ALways check every time you stop ALL SEALS ARE INTACT AND IN PLACE


November 22, 2010

Women on the Road
Posted by Harry Rudolfs at 10:20 AM

Over the years I've had this hobby of collecting hitchhiking stories. I suppose I've had a book planned somewhere in the back of my mind called Stuck in Wawa: a generation on the road; stories by Canadians and others about the golden era of hitchhiking. At one time I even sent off a few chapters to a publisher and got a form rejection letter back from an intern. I hate rejection so I gave up on the idea. Besides, what is published? One day maybe I'll put up a website and then anyone can read my stories whenever they want.

Not all the tales are from the 70s, I've got ones from other eras as well. Some of them are my own, because I was one of those kids who stuck out my thumb in the summer with a few bucks in my pocket and not much else to my name besides a knapsack, a change of clothes and a few books. I can't find any record of this, but I think the prime minster at the time, Trudeau, encouraged young people to go thumbing. He'd been a great traveler as a young man, and been around the world.

Those were different times, liberal, somewhat affluent times, and a series of hostels existed along the TransCanada, operated mostly on LIP grants from the feds, where you could stay for a couple of dollars a night, and get a lift to the highway in the morning. Most hitchhikers were male, and traveling with a female companion made getting rides so much easier. And I always admired those girls and women on the road, especially the ones who traveled solo. Here's a couple of interesting gals and their stories.


Katherine Edwards

Now in her 50s, Katherine Edwards owns a card and gift-wrap shop in upscale north Toronto. In 1970, she was working as a chambermaid at a lodge at Jones Falls, north of Kingston, when she decided to hit the road.

I was going with a guy and we decided to hitchhike to P.E.I. His name was Lumpy. He reminds me of a guy in Bonnie And Clyde who was working in a gas station and ends up going with them. Those same chubby cheeks.

The problem is that I've never been forgiven for this incident and I've never been able to talk about it with my family. It was something so frowned on that I don't have any memories. To top it off, I had been elected head girl in high school the next year. An officer of the student government shouldn't run off.

Mostly, it was truck drivers that picked us up. I wore hip-riding jeans and a leather-cinched belt, and this terry looped top that was kind of rose-burgundy with a collar and zip front. It was the age of not wearing a brassiere and this thing was tight-fitting. It's nothing compared to what girls wear nowadays, but at that time it was very daring. I remember truck drivers staring at my top.

New Brunswick was very barren and depressing. I soon grew weary of Lumpy, but I didn't have the confidence to leave him. Somewhere along the way I developed a bladder infection and it was agony. We weren't very clean on that trip; I don't think we bathed at all. I'm sure we stank to high heaven.

We went to a community dance in Truro, Nova Scotia. I'd never seen so many black people in my life, being raised in Kingston. So that was eye-opening.

In P.E.I we slept on the beach. There were crowds of kids and bonfires and parties. Most of the young travelers were from Quebec and there was a lot of talk about Quebec nationalism. They wanted to know our opinion because we were from Ontario. I was 17 and knew who Rene Levesque was, but that was about all. It was surprising how politically attuned these people were.

After a couple of weeks, I wrote my parents to say I was coming back. I was tired of being dirty and hungry all the time. Back in Kingston, Lumpy went with me to collect my belongings and accompanied me home. I remember him standing at the side door to my house telling me he loved me. I think he felt obligated to say that.

My Mom was cold. She said, “Maybe some day we'll be able to talk about this, but not now.” We've never been able to talk about it. This was a great experience that I had and I regret that I've lost part of it. Over the years, I've picked up the hitchhikers but I've never told anyone about this.

Eileen Mullen

Eileen Mullen is striking and tall with a mane of long brown hair. She's part owner of Alchemy, a specialty import shop on Toronto's Danforth Avenue.

I started hitchhiking when I was about 17. At first, short trips around Racine, Wisconsin, my home town. Then one weekend, I told my parents I was going camping with my girlfriend and we took off for California.

It scares me to think about how stupid I was. One time, I hitchhiked from San Francisco to L.A. In shorts that barely covered my ass. If it was one of my daughters, I'd be appalled.

This guy in a sports car picks me up and tells me I could be a model. He pulls out a roll of money and waves it around. “Look, I'll give you all this money just to retain you.” I didn't know what to make of this. We were zooming along and I can't remember what we were talking about. I'm looking out the window, trying to be cool, and he keeps asking me questions and trying to draw me into conversation. It was the liberal '70s. I thought maybe that's what people did out there.

He did talk me into taking off my cloths at a rest stop. You know the line, “I have to see what you look like as a model.” But I refused to take off my underpants. I wasn't taking off undies for anybody. That seemed to satisfy him and we got back in the car. We drove a while in silence and then he took the next exit into a little down. He dropped me at a greyhound station. “I'm buying you a bus ticket,” he told me. “A girl like you shouldn't be hitching."

Looking back on it now, I can laugh about it. We trusted people and usually got through all right. But there were some terrifying things that happened, too. Years later, in Austin, Texas, I hooked up with this beautiful girl, Edna, originally from Sri Lanka, although she'd lived in Australia. She was astonishingly beautiful and had this tanned look. Her attitude was that life was a party and nothing could go wrong.

We hitchhiked together from Austin to Laredo, Texas. From there we were going to take the bus to Mexico City. That was the plan. I was heading for Taxco to buy silver jewelry. That was what I did those days - bought jewelry in Mexico and sold it in the U.S. At the time I was five months pregnant. My future husband was somewhere in South America and I hadn't heard from him in months.

While I was lining up for bus tickets, Edna comes back and tells me she's found us a ride to Monterey. “It's going to be just great,” she says.

We ended up in the back of an old Chevy pickup truck with these men driving around the streets of Neuvo Laredo in Mexico for about two hours. It's getting to be dusk and I'm crying. At one point Edna grabbed me as I tried to step out of the rolling truck.

Then they turned down this dirt road. Now, I speak Spanish so I knew that these guys were up to no good. Edna's dark skinned and they assume she speaks Spanish, but she doesn't. Finally she clued in when one of the men in the back told her in English: “Oh, by the way. These guys want to rape you”

She goes, “What!” And I was crying, “Dios, mio. Don't Kill my baby.” I went on and on in Spanish, moaning and praying.

Somehow, they decided not to bother with us. They dropped us off at the next village. They weren't even going to Monterey. We had been driving parallel to the border.

Why the driver shortage is your friend
Posted by James Menzies at 08:09 AM

I spent Friday at the Ontario Trucking Association’s annual convention, where the topic of an impending driver shortage was once again on everyone’s mind. This time, however, it seems trucking company executives are taking a different approach to the issue. While in the past, trucking execs following the mantra “He who has the drivers wins,” conducted hiring blitzes with attractive signing bonuses and as many perks as they could load into the truck cab and added capacity at the behest of shippers without a second thought. This time, if they’re to be believed, trucking company execs will be much more restrained when it comes to adding capacity.

Rick Gaetz, CEO of Vitran Corp., got an applause when he made the following point: “In 2005, instead of worrying about where we were taking our companies, we became consumed with where we were going to get new drivers. We became consumed with increasing our driver pools, which has one simple effect; it drives down price - end of story. The driver shortage is going to be much worse going forward. As crass as this may sound, the driver shortage is your friend to get your company back to the point where it earns enough return to reinvest appropriately in your business and pay drivers what they deserve.”

Gaetz later re-emphasized: “The driver shortage may be the biggest friend that you’ve had in your career and we have to find a way to deal with it, not to exploit it or take advantage of it.”

Jeff Bryan of Jeff Bryan Transport agreed: “This driver shortage is going to present an excellent opportunity for us to grow our business organically with great customers and good rates.”

So there you have it. Trucking industry leaders are saying all the right things. They say they will respond to the driver shortage differently this time around, and use it to their advantage to get a fair rate and to pay drivers what they’re worth. It’s a noble thought and if industry leaders have the resolve to carry through, everyone will be far better off.

November 16, 2010

The Loyalty Department - The Squeaky Wheel Gets the ...
Posted by David Benjatschek at 10:17 PM

This past month has provided me with an education about the existence of Loyalty Departments in many organizations I do business with as a consumer.

They are living proof that sometimes the squeeky wheel does get the grease. Loyalty departments are set up to handle the calls of dissatisfied customers who are threatening to leave a company. They respond to that dissatisfaction by providing a "sweeter" deal in an effort to reward their past loyalty and keep the customer.

In my experience as a leader, sustainable loyalty isn't something that can be bought. Always having to respond to the threats of people leaving is the wrong end of the football field to be playing the game on!

The great leaders that I've seen seem to always be asking themselves "What am I doing to proactively build loyalty today, so that I don't have to be reactionary down the road?"

They work on understanding their employees and providing meaningful employment to them. They take responsibility for the team as they expect their people to be responsible to them. These are just a couple of motivational leadership qualities that money can't buy.

Afterall, every moment your employees have to think about what sort of "deal" they are getting is a moment wasted that could have been spent doing the things that lead to their success and yours. Best teams don't run on squeaky wheels, they are well oiled machines.

Have a great week! We'll see some of you in Edmonton for the
First Time Supervisor's Two Day Boot Camp, November 29/30.

David


David is a professional speaker/workshop facilitator in the areas of Leadership & Communication. Visit his website for more information.

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November 11, 2010

WINTER DRIVING PART 2
Posted by Kevin Snobel at 06:31 AM

As a followup to my last bit of Insight, of the season to come. Here are further tips on WINTER DRIVING. In order to survive WINTER DRIVING it all starts with YOU. There are 6 elements of driving required to survive. Attitude Knowledge Skill Foresight Patience and Courtesy. In order to prepare ourselves we need to do a MENTAL PRE TRIP the same as a PHYSICAL PreTrip of our vehicle.
If we know there are Poor Weather Conditions do we slow down or allow more time ?
If we know there are Poor Road Conditions do we Increase the distance between the vehicle in front of us?
If we know there are Heavy Traffic Conditions do we Scan Ahead and make ourselves aware of problems?
If we know the Lighting Conditons arePoor at best Do we Anticipate better?
If we know there are problems with the vehicle we are in, do we stay calm, and mitigate the problems?
If we know there are driver problems (fatigue, new vehicle etc.) Do we allow lots of extra time

Everyone of us, I am sure is guilty of not doing a PROPER PRETRIP Inspection of our PERSONAL MOTOR VEHICLE, In much the same way we train and request our DRIVERS TO DO THEIRS ON THE COMMERCIAL MOTOR VEHICLES. Now is the time to put that safety blanket, extra pair of shoes, extra gloves, extra hat, a little bag of sand or salt, a little shovel, emergency flares, or Safety Triangles JUST IN CASE. CHeck all our lights and make sure they are in good working order. I know I have and I will continue to do so, especially in this season of slips, skids, and ACCIDENTS. I do hope everyone takes as many precautions as they can, and use the above and my last entry as a short guideline to avoid any issues in WINTER DRIVING.

One last note PLEASE CLEAN YOUR WHOLE WINDSHIELD, (front and back), NOT JUST A LITTLE PEEPHOLE, NOW IS WHEN YOU NEED AS MUCH VISIBLITY AS POSSIBLE, NOT JUST A LITTLE Window to barely see out of.

November 02, 2010

Who will you Vote for?
Posted by David Benjatschek at 05:41 PM

Its Election Day in the USA.

A poll yesterday suggested that today 80 percent of those Americans who plan to switch their vote from Democrat to Republican in the US Mid Term Elections don't actually believe the Republicans will do a better job. In essence they just seem intent on making SOMEONE "PAY" for the current economic status of their country.

The poll shocked me at first but points to a sad reality. Most everyday, I see people around me wasting away their chance at life with a capital "L" . They are busy blaming their circumstances on everyone and everything else instead of using that same time to make the positive choices that would turn their circumstances around.

Every once in a while I catch myself trending in that same direction. It is the road more easily travelled.

The truth is that every morning each one of us goes to the polls on the issue of what direction we'll take that day. In Canada, other than required respect for Taxes and our Criminal Code of Canada no one can make your choices for you unless you let them.

So Please. Please. Please. On each and every Election Day:

Cast a ballot for yourself.

David Benjatschek is a professional speaker/trainer in the areas of Leadership & Communication. Contact David by email at david@marketbeamer.com or through his website: www.marketbeamer.com.

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